退款政策

We have a 14 day return policy, which means you have 14 days after receiving the item to request a return.
To qualify for a return, your item must be in the same condition as when you received it, unworn or unused, labeled, and in its original packaging. You also need a receipt or proof of purchase.
To initiate a return, you can do so through 19128801117@163.com Contact us
If we accept your return, we will send you a return shipping label and instructions on how and where to send the package. Items returned to us without prior request for return will not be accepted.
If you have any return issues, you can always contact us through 19128801117@163.com   Contact us.

Damage and issues
Please check your order after receiving it. If there are any defects, damages, or incorrect items received, please contact us immediately so that we can assess the issue and correct it.

Exceptional/non returnable items
Some types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous substances, flammable liquids, or gases. If you have any questions or concerns about specific products, please contact us.
Sorry, we do not accept returns for discounted items or gift cards.

Exchange goods
The quickest way to ensure you receive the required items is to return the items you own. Once the return is accepted, please purchase the new items separately.

EU 14 day cooling off period
Despite the above regulations, if the goods are shipped to the European Union, you have the right to cancel your order or return it for any reason within 14 days without any justifiable reason. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, labeled, and packaged in its original material. You also need a receipt or proof of purchase.

refund
Once we receive and inspect your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund through the original payment method within 10 working days. Please note that your bank or credit card company may also need some time to process and send refunds.
If it has been more than 15 working days since we approved your return, please contact us through 19128801117@163.com Contact us.